When someone dials in - they get a greeting (created in the system recording section) such as "Welcome to ??"
during the welcome greeting - one is NOT able to dial an extension to be transferred.
One needs to wait until the greeting finishes before doing so
Well - this is difficult to explain to customers - they simply try dialing the extension immediately, and that results in problems for them and obviously registered complaints
Change the dtmf detection setting for your trunk. The system is not detecting them for your configuration. Since you have not provided enough details (trunk types, version of asterisk, etc) I can’t tell you what exactly needs to be changed (this a zap device, sip, etc). But some of the choices are inband, auto, etc.
You can google the values based on your trunk type easly and there are many people on this site that have asked and gotten the same answers before so it has been covered if you search for it.
This is to kindly request help to solve the problem I have:
When calling from outside using the Zaptel Trunk I can reach the IVR but can’t dial the IVR options using the GSM cellular phone, but with CDMA cellular phone it works ! I think that this has something to do with DTMF.
So,how I can get the GSM cellular phone working as it should with the IVR is still a mystery to me.
The other problem I’m having even with CDMA cellular phone is that instead of going straight to the IVR when I call, it first rings for a few seconds and then the IVR announcements are heard.
I’m running:
Trixbox2.2.5
FreePBX 2.3.1.0
with a Sangoma A200-BRMD card.
DO NOT hijack a existing thread about one thing with another. it is impolite to the origional poster by generating traffic for something he/she does not care about as most request e-mail notifications on postings). At the same time people looking to help will be reading this thread based on the authors initial posting and NOT your posting. So those who can help will not possibly know about your issue and you’ll not get any help.
Please post a new thread where it get’s addressed properly.