So I’m able to dial my custom destination extension from an internal SIP phone on the system and it works great. For some reason, I’m not able to dial that same extension from the main IVR even though “Direct Dial” is enabled.
When I attempt to do so, I get a “We have not received a valid response. Please try again”. From that IVR, I am able to direct dial regular sip extensions. Something about the custom is causing a conflict. Any tips appreciated.