Can't dial anything from internal, but inbound calls work fine

General Help
1

I have a new install of FreePBX.
Created SIP Trunk
Created 2 Extensions
Using 3CX soft phone
I dial from my cell phone to my SIP number, and receive the call fine via the soft phone
But when I dial from the soft phone, to anything, anywhere, such as an external phone number, or another extension, or even *97 to go to my VM, all I get is “dialing” for a quick moment and then “server failure” on the soft phone display

Any help where to go from here?

2

Can you post what happens in your Asterisk log files when this happens. The main log file is /var/log/asterisk/full. Are the soft phones properly registering for example?

3

Sorry I hadn’t posted my LOG files… Should have done so from the start.
The 3XC Soft Phone is registered as I can make an incoming call from my cell and the soft phone rings, I answer with it, and all is well.

I did however find that the 3CX soft phone was configured to “start” video channel automatically, and looks like that is what was causing the “server failure” notice on the 3CX. I turned this feature off on the 3CX and all is well.

So I am OK at this point. Thanks for your post back. AT least now I know where to find the main log file and will post it with any future posts.

4

Good to know that you got it sorted.