Can't create an extension thinks the user/extension is already there

FreePBX Configuration
1

I have an extension that was deleted, Now I’m trying to use that extension for a different user. The UI thinks the user of the extension that was deleted still exists.

How do I handle this?

2

Users and Extensions are largely independent. Call you provide a little more context? Also, version numbers would probably not hurt.

3

I’m in the default user = exten. mode.

So I go to create the eXtension, its a pjsip type.

The extension was a previous user that has been deleted.

It has the extension grayed with the previous users name when you hover over the “warning triangle” Like its in use.

4

I’m on the latest version FreePBX 15.0.16.75.

5

I tried https://host/admin/config.php?display=extensions&action=resetall,

But it didn’t fix the issue as well.

6

Looks like if I went in changed another extension and submitted and applied change it will now let me add the other extension.

maybe the other user didn’t do a apply changes? not sure.

1 Like
7

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.