Can't call voicemail from sip phone

FreePBX Endpoints
#1

Hi guys,
Having problems with a Chan_sip extension not being able to call the voice mail. My other chan_pjsip extensions work fine. This is the log:

[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [*[email protected]:1] NoOp("SIP/192.168.1.109-00000009", "Received incoming SIP connection from unknown peer to *97") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [*[email protected]:2] Set("SIP/192.168.1.109-00000009", "DID=*97") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [*[email protected]:3] Goto("SIP/192.168.1.109-00000009", "s,1") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx_builtins.c: Goto (from-sip-external,s,1)
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:1] GotoIf("SIP/192.168.1.109-00000009", "1?setlanguage:checkanon") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx_builtins.c: Goto (from-sip-external,s,2)
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:2] Set("SIP/192.168.1.109-00000009", "CHANNEL(language)=en") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:3] GotoIf("SIP/192.168.1.109-00000009", "0?noanonymous") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:4] Goto("SIP/192.168.1.109-00000009", "from-trunk,*97,1") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx_builtins.c: Goto (from-trunk,*97,1)
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [*[email protected]:1] Set("SIP/192.168.1.109-00000009", "__FROM_DID=*97") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [*[email protected]:2] NoOp("SIP/192.168.1.109-00000009", "Received an unknown call with DID set to *97") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [*[email protected]:3] Goto("SIP/192.168.1.109-00000009", "s,a2") in new stack
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx_builtins.c: Goto (from-trunk,s,2)
[2022-01-14 11:05:26] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:2] Answer("SIP/192.168.1.109-00000009", "") in new stack
[2022-01-14 11:05:27] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:3] Log("SIP/192.168.1.109-00000009", "WARNING,Friendly Scanner from 192.168.1.115") in new stack
[2022-01-14 11:05:27] WARNING[78407][C-00000009] Ext. s: Friendly Scanner from 192.168.1.115
[2022-01-14 11:05:27] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:4] Wait("SIP/192.168.1.109-00000009", "2") in new stack
[2022-01-14 11:05:29] VERBOSE[78407][C-00000009] pbx.c: Executing [[email protected]:5] Playback("SIP/192.168.1.109-00000009", "ss-noservice") in new stack
[2022-01-14 11:05:29] VERBOSE[78407][C-00000009] file.c: <SIP/192.168.1.109-00000009> Playing 'ss-noservice.ulaw' (language 'en')

I’ve got the checkbox on the extension for voice mail turned on. Any ideas why it’s not working?

Regards,

#2

The log shows a call from an unidentified caller, and would fail whatever they dialled.

#3

So the “from-sip-external” is due to this extension not having a dialplan or dialing pattern setup?

My other extensions work, just this Cisco SIP phone that does not.
Regards,

#4

Without seeing the relevant FreePBX extension configuration, and the configuration, one can only really say what would be the likely case for the way people normally identify extensions, which would be that the user name configured in the phone does not match the name of the FreePBX extension.

#5

ok thanks. I’ve checked the extension setup and username matches fine as the device registers and can call internal extensions fine. Just not voice mail at *97.