FreePBX | Register | Issues | Wiki | Portal | Support

Can't activate - fresh install

(Odirneto) #1

I’m running a fresh install of freepbx 10.13.66.
When I try to activate in the sysadmin module, it gave me back a red box msg, saying:

Activation Error!
Unable to display activation page. Error returned was:
name lookup timed out

I know that there are other topics related to this, but the solution was to change the primary DNS. I tried this with,, and other 4 DNSs, no one worked. I user nslookup to test some sites (like, all we’re ok.
I even updated all the modules in freepbx, justo to check if it was the problem, but it was not solved.

Please, someone can help me?

(Tony Lewis) #2

Try and restart apache after you have the DNS with

(Odirneto) #3

It did nto solve the problema.
Btw, it was already with this configuration. I even rebooted the machine.

(Cliver Carrascal) #4

Could you solve the problem? I’m having the same issues

(Rodmontiel) #5

Hi all,

I was not able to resolve the issue changing DNS nor deactivating IPv6 (as I have already read).
However, I could see DNS traffic pointing to I also could see good response from my interna DNS about Public IP, but same errror always. I have added line “” in /etc/hosts, and problem solved.



I am having same issue on one deployment.

Activation Error!

Unable to display activation page. Error returned was:

Resolving timed out after 3512 milliseconds

Also have other PBXs on same network range not having this issue.

I tried @rodmontiel solution and it worked out great.

Any ideas on why this is happening on Distro?

(Andrew Nagy) #7

Use the new distro 12.x. Not 10.33


Is this version 12 enough?

PBX Firmware: 12.7.5-1807-1.sng7

(Andrew Nagy) #9

Remove the entry from hosts file and then



Ping is working fine, To test, I clicked on the Update Activation button, “Updating now…” is hanging for a while, but it seems to resolve after a few minutes.