Hello. I cannot retrieve voicemail messages when using the “MSGS” button on the Digium D40 SIP phone. It displays “fetching voicemail messages” for a minute or so and then reverts back to the main screen.
I am able to get them just fine by using the *97 method. It sounds like it is something simple. Please advise. Thanks!
You said you are using DPMA. My guess is that you don’t have some some part of DPMA configured correctly. By default the Digium phones use DPMA to retrieve VM so it DPMA is not set up correctly it will not work.
If you don’t want to use DPMA than you have to configure the phones to use *97 to dial voice mail.
DMPA is a much nicer way to use the Digium phones.
How or where does one configure DPMA? Are you referring to the “Digium Phones” under Connectivity? I have the module installed and it was working for a few weeks. I see nothing in that section that talk about the availablity of voicemail. Please advise.
I have indeed installed the DPMA license. As I mentioned, it was running perfectly fine for a couple of weeks or so, meaning that pressing the “msgs” button on the phone was able to retrieve voicemail. My understanding is that since I installed AsteriskNOW with Freepbx, the DPMA binary should already be running and integrated. Further evidence that the DPMA module is working is that if I click on the Connectivity menu in FreePBX, I see the “Digium Phones” option. Am I wrong in this assumption?
Should I install the license again or re-install the entire module? Will that break anything?
Weird. I have not changed anything. I have 5 other systems that are setup the exact same way and do not have this problem. I have compared the conf files mentioned in the above article with those in a working system and they look identical except for the names of the users.
Should I try uninstalling DPMA and re-installing? If so, will that break anything?
Correct. Nothing that I can see. I have configured them in the same manner, but this one stopped working after a couple of weeks. Is there something or some file(s) that I can inspect to verify and compare with a working one that would tell me what the problem is? Is there a log file that would help explain why the Msgs button doesn’t work?