Hello all, I set up an IVR and cannot direct dial extension. It worked before I bought the system admin module and updated system and modules. In the IVR direct dial extension is enabled. any ideas what I am missing?
press 1 for sales
press 2 for support
press 3 for an operator
If you know the extension dial it at any time
when you try press 201 to get to an extension after you press 2 it just goes support.
I don’t know how you were doing this before, but I’ve never had any luck using extensions that start with one of my options on my IVRs. That’s why I always use three and four-digit extensions that start with high numbers (like 6-8).
My 10+ years of using FreePBX and it’s predecessors is different than your experience.
Of course, it could depend on things like phone settings and RFC settings for inband and out-of-band keypress processing, but the way you are describing what is happening is the way I’ve always seen the system work. As far as I know, nothing in the system has changed that would have any effect on this.