Cannot Dial Toll Free Number

Good morning,

We have a PBX system as our main switchboard in the company, problem that occurred refers to the inabiity to call from landlines to free numbers, intended for our country, especially for numbers 00800, I try to add a prefix but it didi not help if I can count on you help

You’ll need to post a log of a failed call going through.
Also, some itsp will block international calls unless you contact them and change it.

Show us your dial patterns and an example of a number you want to dial (you can change the last 4 digits to keep your privacy…)

Log records from pbx

[2018-10-24 10:48:55] VERBOSE[27036] pbx_variables.c: Setting global variable 'SIPDOMAIN' to 'sip.helpdeskit.local'
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] Macro("PJSIP/164-0000329b", "user-callerid,LIMIT,EXTERNAL,") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] Set("PJSIP/164-0000329b", "TOUCH_MONITOR=1540378135.18535") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] Set("PJSIP/164-0000329b", "AMPUSER=164") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:3] GotoIf("PJSIP/164-0000329b", "0?report") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:4] ExecIf("PJSIP/164-0000329b", "1?Set(REALCALLERIDNUM=164)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:5] Set("PJSIP/164-0000329b", "AMPUSER=164") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:6] GotoIf("PJSIP/164-0000329b", "0?limit") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:7] Set("PJSIP/164-0000329b", "AMPUSERCIDNAME=SPOCtelekonf2") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:8] ExecIf("PJSIP/164-0000329b", "0?Set(__CIDMASQUERADING=TRUE)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:9] GotoIf("PJSIP/164-0000329b", "0?report") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:10] Set("PJSIP/164-0000329b", "AMPUSERCID=164") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:11] Set("PJSIP/164-0000329b", "__DIAL_OPTIONS=Ttr") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:12] Set("PJSIP/164-0000329b", "CALLERID(all)="SPOCtelekonf2" <164>") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:13] GotoIf("PJSIP/164-0000329b", "0?limit") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:14] ExecIf("PJSIP/164-0000329b", "1?Set(GROUP(concurrency_limit)=164)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:15] ExecIf("PJSIP/164-0000329b", "0?Set(CHANNEL(language)=)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:16] NoOp("PJSIP/164-0000329b", "Macro Depth is 1") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:17] GotoIf("PJSIP/164-0000329b", "1?report2:macroerror") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (macro-user-callerid,s,18)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:18] GotoIf("PJSIP/164-0000329b", "1?continue") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (macro-user-callerid,s,36)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:36] Set("PJSIP/164-0000329b", "CALLERID(number)=164") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:37] Set("PJSIP/164-0000329b", "CALLERID(name)=SPOCtelekonf2") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:38] GotoIf("PJSIP/164-0000329b", "0?cnum") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:39] Set("PJSIP/164-0000329b", "CDR(cnam)=SPOCtelekonf2") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:40] Set("PJSIP/164-0000329b", "CDR(cnum)=164") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:41] Set("PJSIP/164-0000329b", "CHANNEL(language)=pl") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] Gosub("PJSIP/164-0000329b", "sub-record-check,s,1(out,008001114593,dontcare)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] GotoIf("PJSIP/164-0000329b", "0?initialized") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] Set("PJSIP/164-0000329b", "__REC_STATUS=INITIALIZED") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:3] Set("PJSIP/164-0000329b", "NOW=1540378135") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:4] Set("PJSIP/164-0000329b", "__DAY=24") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:5] Set("PJSIP/164-0000329b", "__MONTH=10") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:6] Set("PJSIP/164-0000329b", "__YEAR=2018") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:7] Set("PJSIP/164-0000329b", "__TIMESTR=20181024-104855") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:8] Set("PJSIP/164-0000329b", "__FROMEXTEN=164") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:9] Set("PJSIP/164-0000329b", "__MON_FMT=wav") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:10] NoOp("PJSIP/164-0000329b", "Recordings initialized") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:11] ExecIf("PJSIP/164-0000329b", "0?Set(ARG3=dontcare)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:12] Set("PJSIP/164-0000329b", "REC_POLICY_MODE_SAVE=") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:13] ExecIf("PJSIP/164-0000329b", "0?Set(REC_STATUS=NO)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:14] GotoIf("PJSIP/164-0000329b", "3?checkaction") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (sub-record-check,s,17)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:17] GotoIf("PJSIP/164-0000329b", "1?sub-record-check,out,1") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (sub-record-check,out,1)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] NoOp("PJSIP/164-0000329b", "Outbound Recording Check from 164 to 008001114593") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] Set("PJSIP/164-0000329b", "RECMODE=yes") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:3] ExecIf("PJSIP/164-0000329b", "0?Goto(routewins)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:4] ExecIf("PJSIP/164-0000329b", "0?Goto(routewins)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:5] Gosub("PJSIP/164-0000329b", "recordcheck,1(yes,out,008001114593)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] NoOp("PJSIP/164-0000329b", "Starting recording check against yes") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] Goto("PJSIP/164-0000329b", "yes") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (sub-record-check,recordcheck,9)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:9] ExecIf("PJSIP/164-0000329b", "0?Return()") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:10] Set("PJSIP/164-0000329b", "__REC_POLICY_MODE=YES") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:11] Goto("PJSIP/164-0000329b", "startrec") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (sub-record-check,recordcheck,16)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:16] NoOp("PJSIP/164-0000329b", "Starting recording: out, 008001114593") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:17] Set("PJSIP/164-0000329b", "AUDIOHOOK_INHERIT(MixMonitor)=yes") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:18] Set("PJSIP/164-0000329b", "__CALLFILENAME=out-008001114593-164-20181024-104855-1540378135.18535") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:19] MixMonitor("PJSIP/164-0000329b", "2018/10/24/out-008001114593-164-20181024-104855-1540378135.18535.wav,abi(LOCAL_MIXMON_ID),") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:20] Set("PJSIP/164-0000329b", "__MIXMON_ID=0x7f9162dd9620") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:21] Set("PJSIP/164-0000329b", "__RECORD_ID=PJSIP/164-0000329b") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:22] Set("PJSIP/164-0000329b", "__REC_STATUS=RECORDING") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:23] Set("PJSIP/164-0000329b", "CDR(recordingfile)=out-008001114593-164-20181024-104855-1540378135.18535.wav") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:24] Return("PJSIP/164-0000329b", "") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:6] Return("PJSIP/164-0000329b", "") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:3] Set("PJSIP/164-0000329b", "MOHCLASS=default") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:4] Set("PJSIP/164-0000329b", "_NODEST=") in new stack
[2018-10-24 10:48:55] VERBOSE[70311][C-000016b6] app_mixmonitor.c: Begin MixMonitor Recording PJSIP/164-0000329b
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:5] Macro("PJSIP/164-0000329b", "dialout-trunk,19,008001114593,,on") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] Set("PJSIP/164-0000329b", "DIAL_TRUNK=19") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] ExecIf("PJSIP/164-0000329b", "0?Set(DIAL_OPTIONS=tr)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:3] GosubIf("PJSIP/164-0000329b", "0?sub-pincheck,s,1()") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:4] GotoIf("PJSIP/164-0000329b", "0?disabletrunk,1") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:5] Set("PJSIP/164-0000329b", "DIAL_NUMBER=008001114593") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:6] Set("PJSIP/164-0000329b", "DIAL_TRUNK_OPTIONS=Ttr") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:7] Set("PJSIP/164-0000329b", "OUTBOUND_GROUP=OUT_19") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:8] Set("PJSIP/164-0000329b", "DIAL_TRUNK_OPTIONS=T") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:9] GotoIf("PJSIP/164-0000329b", "1?nomax") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (macro-dialout-trunk,s,11)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:11] GotoIf("PJSIP/164-0000329b", "0?skipoutcid") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:12] Macro("PJSIP/164-0000329b", "outbound-callerid,19") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] ExecIf("PJSIP/164-0000329b", "0?Set(CALLERPRES(name-pres)=)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] ExecIf("PJSIP/164-0000329b", "0?Set(CALLERPRES(num-pres)=)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:3] ExecIf("PJSIP/164-0000329b", "0?Set(REALCALLERIDNUM=164)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:4] ExecIf("PJSIP/164-0000329b", "0?Set(AMPUSER=164)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:5] GotoIf("PJSIP/164-0000329b", "1?normcid") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (macro-outbound-callerid,s,9)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:9] Set("PJSIP/164-0000329b", "USEROUTCID="SPOCtelekonf2" <616247794>") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:10] Set("PJSIP/164-0000329b", "EMERGENCYCID=") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:11] Set("PJSIP/164-0000329b", "TRUNKOUTCID=") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:12] GotoIf("PJSIP/164-0000329b", "1?trunkcid") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (macro-outbound-callerid,s,17)
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:17] ExecIf("PJSIP/164-0000329b", "0?Set(CALLERID(all)=)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:18] ExecIf("PJSIP/164-0000329b", "1?Set(CALLERID(all)="SPOCtelekonf2" <616247794>)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:19] ExecIf("PJSIP/164-0000329b", "0?Set(CALLERID(all)=)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:20] ExecIf("PJSIP/164-0000329b", "0?Set(CALLERPRES(name-pres)=prohib_passed_screen)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:21] ExecIf("PJSIP/164-0000329b", "0?Set(CALLERPRES(num-pres)=prohib_passed_screen)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:22] Set("PJSIP/164-0000329b", "CDR(outbound_cnum)=616247794") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:23] Set("PJSIP/164-0000329b", "CDR(outbound_cnam)=SPOCtelekonf2") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:13] GosubIf("PJSIP/164-0000329b", "0?sub-flp-19,s,1()") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:14] Set("PJSIP/164-0000329b", "OUTNUM=008001114593") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:15] Set("PJSIP/164-0000329b", "custom=SIP/SPOC616247794") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:16] ExecIf("PJSIP/164-0000329b", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)T)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:17] ExecIf("PJSIP/164-0000329b", "0?Set(DIAL_TRUNK_OPTIONS=TM(confirm))") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:18] Macro("PJSIP/164-0000329b", "dialout-trunk-predial-hook,") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] MacroExit("PJSIP/164-0000329b", "") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:19] GotoIf("PJSIP/164-0000329b", "0?bypass,1") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:20] ExecIf("PJSIP/164-0000329b", "1?Set(CONNECTEDLINE(num,i)=008001114593)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:21] ExecIf("PJSIP/164-0000329b", "1?Set(CONNECTEDLINE(name,i)=CID:616247794)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:22] ExecIf("PJSIP/164-0000329b", "0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)616247794)") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:23] GotoIf("PJSIP/164-0000329b", "0?customtrunk") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:24] Dial("PJSIP/164-0000329b", "SIP/SPOC616247794/008001114593,300,T") in new stack
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] netsock2.c: Using SIP RTP TOS bits 184
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] netsock2.c: Using SIP RTP CoS mark 5
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] app_dial.c: Called SIP/SPOC616247794/008001114593
[2018-10-24 10:48:56] VERBOSE[1267][C-000016b6] chan_sip.c: Got SIP response 500 "Service Unavailable" back from 213.218.117.66:5060
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] app_dial.c: SIP/SPOC616247794-0000159c is circuit-busy
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] app_dial.c: Everyone is busy/congested at this time (1:0/1/0)
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:25] NoOp("PJSIP/164-0000329b", "Dial failed for some reason with DIALSTATUS = CONGESTION and HANGUPCAUSE = 38") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:26] GotoIf("PJSIP/164-0000329b", "1?continue,1:s-CONGESTION,1") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (macro-dialout-trunk,continue,1)
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] NoOp("PJSIP/164-0000329b", "TRUNK Dial failed due to CONGESTION HANGUPCAUSE: 38 - failing through to other trunks") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:2] ExecIf("PJSIP/164-0000329b", "1?Set(CALLERID(number)=164)") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:6] Macro("PJSIP/164-0000329b", "outisbusy,") in new stack
[2018-10-24 10:48:56] WARNING[70310][C-000016b6] app_macro.c: No such context 'macro-outisbusy' for macro 'outisbusy'. Was called by [email protected]
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:7] Congestion("PJSIP/164-0000329b", "20") in new stack
[2018-10-24 10:48:56] WARNING[70310][C-000016b6] channel.c: Prodding channel 'PJSIP/164-0000329b' failed
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Spawn extension (from-internal, 008001114593, 7) exited non-zero on 'PJSIP/164-0000329b'
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] Macro("PJSIP/164-0000329b", "hangupcall") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:1] GotoIf("PJSIP/164-0000329b", "1?theend") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:3] ExecIf("PJSIP/164-0000329b", "0?Set(CDR(recordingfile)=)") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Executing [[email protected]:4] Hangup("PJSIP/164-0000329b", "") in new stack
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'PJSIP/164-0000329b' in macro 'hangupcall'
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] pbx.c: Spawn extension (from-internal, h, 1) exited non-zero on 'PJSIP/164-0000329b'
[2018-10-24 10:48:56] VERBOSE[70311][C-000016b6] app_mixmonitor.c: MixMonitor close filestream (mixed)
[2018-10-24 10:48:56] VERBOSE[70311][C-000016b6] app_mixmonitor.c: End MixMonitor Recording PJSIP/164-0000329b
[2018-10-24 10:48:55] VERBOSE[70310][C-000016b6] app_dial.c: Called SIP/SPOC616247794/008001114593
[2018-10-24 10:48:56] VERBOSE[1267][C-000016b6] chan_sip.c: Got SIP response 500 "Service Unavailable" back from 213.218.117.66:5060
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] app_dial.c: SIP/SPOC616247794-0000159c is circuit-busy
[2018-10-24 10:48:56] VERBOSE[70310][C-000016b6] app_dial.c: Everyone is busy/congested at this time (1:0/1/0)

Provider is rejecting the call, they should be able to tell you why. Possibly because the number is misformatted.

Where can I format this number, as far as provider we have unblocked international calls

We dont have any prefixes

I don’t think you understand how Toll Free works, especially in the US/Canada. Toll Free means that you, the caller, do not have the expense of the call charged to you. It’s the opposite, the owner of the Toll Free is the one that is charged for your call.

That would mean if you call from the UK to my US based Toll Free number, I would be the one paying for an International call to my Toll Free number. That’s just not going to happen. Toll Free numbers are generally blocked from receiving calls from International numbers or even high cost locations in our own area.

Many US/Canada Toll Frees cannot be called from each other. That is, someone in Canada may or may not be able to call a US Toll Free. Someone in the US may or may not be able to call a Canada Toll Free, that is up to the actual provider who supplies the Toll Free.

So i highly doubt you’ll be able to call a US/Canada Toll Free from an International location.

Thank you for explanation only why it works for mobile operators

Do you mean country code 800 (a published number that can be called from many countries)? See https://en.wikipedia.org/wiki/Toll-free_telephone_number#Universal_International_Freephone_Service . Such numbers have eight digits after the ‘800’; the 1114593 in your example would not be valid.

If you edited the log before posting and the actual number did have eight digits, then perhaps Inotel does not support this service. If that’s the case, you could send such calls via another trunking provider that does support it (or a GSM gateway), or call the company you are trying to reach on their local number.

Or, do you mean a toll-free number in Poland? Those have only six digits after the 800, so your example wouldn’t be valid for that, either.

For better advice, please post (for those items you are willing to disclose): Country you are calling? Company you are calling? Which trunking providers do you have on your system? Does it connect to any local resources (POTS, PRI, GSM gateway, etc.)?

Thank you for your advice but I can’t make the companies available, it is related to the GDP, I will have to look for it

I have on more question why the number for Poland is not on the Wiki on a page with free numbers

Sorry, I made a mistake regarding the format of Poland toll-free numbers; the Wikipedia article appears to be in error. I’m reasonably sure that 7 digits after the 800 is correct; for example see the entry for Poland in https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml . You could ask Inotel why they did not accept the format you sent. Or, if you have other trunking providers on your system, try them.

I don’t understand your question about Twilio. What do you mean by ‘the number for Poland’? The article you linked refers to toll-free numbers (in Poland and many other countries) that they sell. The number is of course different for each customer.

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