Cannot complete call

McCoysOutdoors · June 22, 2023, 8:44pm

So I managed to have things working yesterday and even managed to make a call outbound on the FreePBX server I’m in the process of setting up (Using free trial of SipStation currently for my trunk provider until I get it setup to migrate our actual system over). Today however I haven’t been able to make any outbound calls. I get the call cannot be completed as dialed when I try to call out on it. I don’t know what changed other than me adding a second extention today and putting both extentions in a ring group. Below are the copies of the logs pertaining to the call. I attempted calling out using 1+area code and also with just area code+number.

19833	[2023-06-22 20:35:03] VERBOSE[34683] netsock2.c: Using SIP RTP Audio TOS bits 184 in TCLASS field.	
19834	[2023-06-22 20:35:03] VERBOSE[34683] netsock2.c: Using SIP RTP Audio CoS mark 5	
19835	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [PHONENUMBER_TRYING_TO_CALL@from-internal:1] Macro("PJSIP/507-00000004", "user-callerid,LIMIT") in new stack	
19836	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:1] Set("PJSIP/507-00000004", "TOUCH_MONITOR=1687466103.4") in new stack	
19837	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:2] Set("PJSIP/507-00000004", "CHANCONTEXT=") in new stack	
19838	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:3] Progress("PJSIP/507-00000004", "") in new stack	
19839	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:4] Set("PJSIP/507-00000004", "CHANCONTEXT=") in new stack	
19840	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:5] Set("PJSIP/507-00000004", "CHANEXTENCONTEXT=507-00000004") in new stack	
19841	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:6] Set("PJSIP/507-00000004", "CHANEXTEN=507-00000004") in new stack	
19842	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:7] Set("PJSIP/507-00000004", "CALLERID(number)=507") in new stack	
19843	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:8] Set("PJSIP/507-00000004", "AMPUSER=507") in new stack	
19844	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:9] Set("PJSIP/507-00000004", "HOTDESCKCHAN=507-00000004") in new stack	
19845	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:10] Set("PJSIP/507-00000004", "HOTDESKEXTEN=507") in new stack	
19846	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:11] Set("PJSIP/507-00000004", "HOTDESKCALL=0") in new stack	
19847	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:12] ExecIf("PJSIP/507-00000004", "0?Set(HOTDESKCALL=1)") in new stack	
19848	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:13] ExecIf("PJSIP/507-00000004", "0?Set(CALLERID(name)=)") in new stack	
19849	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:14] GotoIf("PJSIP/507-00000004", "0?report") in new stack	
19850	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:15] ExecIf("PJSIP/507-00000004", "1?Set(REALCALLERIDNUM=507)") in new stack	
19851	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:16] Set("PJSIP/507-00000004", "AMPUSER=507") in new stack	
19852	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:17] GotoIf("PJSIP/507-00000004", "0?limit") in new stack	
19853	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:18] Set("PJSIP/507-00000004", "AMPUSERCIDNAME=BackOffice") in new stack	
19854	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:19] ExecIf("PJSIP/507-00000004", "0?Set(__CIDMASQUERADING=TRUE)") in new stack	
19855	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:20] GotoIf("PJSIP/507-00000004", "0?report") in new stack	
19856	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:21] Set("PJSIP/507-00000004", "AMPUSERCID=507") in new stack	
19857	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:22] Set("PJSIP/507-00000004", "__DIAL_OPTIONS=HhTtr") in new stack	
19858	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:23] Set("PJSIP/507-00000004", "CALLERID(all)="BackOffice" <507>") in new stack	
19859	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:24] ExecIf("PJSIP/507-00000004", "0?Set(CUSDIAL=)") in new stack	
19860	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:25] ExecIf("PJSIP/507-00000004", "0?Set(CALLERID(all)="BackOffice" <507>)") in new stack	
19861	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:26] GotoIf("PJSIP/507-00000004", "0?limit") in new stack	
19862	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:27] ExecIf("PJSIP/507-00000004", "1?Set(GROUP(concurrency_limit)=507)") in new stack	
19863	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:28] ExecIf("PJSIP/507-00000004", "0?Set(CHANNEL(language)=)") in new stack	
19864	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:29] NoOp("PJSIP/507-00000004", "Macro Depth is 1") in new stack	
19865	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:30] GotoIf("PJSIP/507-00000004", "1?report2:macroerror") in new stack	
19866	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx_builtins.c: Goto (macro-user-callerid,s,31)	
19867	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:31] GotoIf("PJSIP/507-00000004", "1?continue") in new stack	
19868	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx_builtins.c: Goto (macro-user-callerid,s,50)	
19869	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:50] Set("PJSIP/507-00000004", "CALLERID(number)=507") in new stack	
19870	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:51] Set("PJSIP/507-00000004", "CALLERID(name)=BackOffice") in new stack	
19871	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:52] GotoIf("PJSIP/507-00000004", "0?cnum") in new stack	
19872	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:53] Set("PJSIP/507-00000004", "__MCNUM=507") in new stack	
19873	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:54] Set("PJSIP/507-00000004", "__MCNAME=BackOffice") in new stack	
19874	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:55] Set("PJSIP/507-00000004", "__MCEXTEN=507") in new stack	
19875	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:56] Set("PJSIP/507-00000004", "__MCORGCHAN=PJSIP/507-00000004") in new stack	
19876	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:57] Set("PJSIP/507-00000004", "CDR(cnam)=BackOffice") in new stack	
19877	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:58] Set("PJSIP/507-00000004", "CDR(cnum)=507") in new stack	
19878	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@macro-user-callerid:59] Set("PJSIP/507-00000004", "CHANNEL(language)=en") in new stack	
19879	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [PHONENUMBER_TRYING_TO_CALL@from-internal:2] Set("PJSIP/507-00000004", "ROUTEUSER=507") in new stack	
19880	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [PHONENUMBER_TRYING_TO_CALL@from-internal:3] Set("PJSIP/507-00000004", "ROUTEUSER=507") in new stack	
19881	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [PHONENUMBER_TRYING_TO_CALL@from-internal:4] GotoIf("PJSIP/507-00000004", "1?notblind") in new stack	
19882	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx_builtins.c: Goto (from-internal,PHONENUMBER_TRYING_TO_CALL,7)	
19883	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [PHONENUMBER_TRYING_TO_CALL@from-internal:7] GotoIf("PJSIP/507-00000004", "1?restrictedroute-cfcd208495d565ef66e7dff9f98764da,PHONENUMBER_TRYING_TO_CALL,2:outbound-allroutes,PHONENUMBER_TRYING_TO_CALL,2") in new stack	
19884	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx_builtins.c: Goto (restrictedroute-cfcd208495d565ef66e7dff9f98764da,PHONENUMBER_TRYING_TO_CALL,2)	
19885	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Channel 'PJSIP/507-00000004' sent to invalid extension: context,exten,priority=restrictedroute-cfcd208495d565ef66e7dff9f98764da,PHONENUMBER_TRYING_TO_CALL,2	
19886	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [i@restrictedroute-cfcd208495d565ef66e7dff9f98764da:1] Goto("PJSIP/507-00000004", "bad-number,s,1") in new stack	
19887	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx_builtins.c: Goto (bad-number,s,1)	
19888	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [s@bad-number:1] Goto("PJSIP/507-00000004", "11,1") in new stack	
19889	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx_builtins.c: Goto (bad-number,11,1)	
19890	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [11@bad-number:1] ResetCDR("PJSIP/507-00000004", "") in new stack	
19891	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [11@bad-number:2] NoCDR("PJSIP/507-00000004", "") in new stack	
19892	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [11@bad-number:3] Progress("PJSIP/507-00000004", "") in new stack	
19893	[2023-06-22 20:35:03] VERBOSE[38336][C-00000004] pbx.c: Executing [11@bad-number:4] Wait("PJSIP/507-00000004", "1") in new stack	
19894	[2023-06-22 20:35:03] WARNING[34683] res_pjsip_pubsub.c: No registered subscribe handler for event as-feature-event from 508	
19895	[2023-06-22 20:35:04] VERBOSE[38336][C-00000004] pbx.c: Executing [11@bad-number:5] Playback("PJSIP/507-00000004", "silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer") in new stack	
19896	[2023-06-22 20:35:04] VERBOSE[38336][C-00000004] file.c: <PJSIP/507-00000004> Playing 'silence/1.ulaw' (language 'en')	
19897	[2023-06-22 20:35:05] VERBOSE[38336][C-00000004] file.c: <PJSIP/507-00000004> Playing 'cannot-complete-as-dialed.ulaw' (language 'en')	
19898	[2023-06-22 20:35:07] VERBOSE[38336][C-00000004] file.c: <PJSIP/507-00000004> Playing 'check-number-dial-again.ulaw' (language 'en')

dicko · June 22, 2023, 9:09pm

I would fix or disable the ‘restricted routes’ module

McCoysOutdoors · June 22, 2023, 9:18pm

Do you know where I would look to disable that? Sorry for the dumb questions.

dicko · June 22, 2023, 9:27pm

I don’t use it but check ‘extension routes’ or ‘class of service’

McCoysOutdoors · June 22, 2023, 9:37pm

I didn’t find Extention Routes and Class Of Service isn’t activated. Currently I have no modules added other than what is added by the base installation of FreePBX.

dicko · June 22, 2023, 9:44pm

May be a ‘distro’ user can chip in?

McCoysOutdoors · June 22, 2023, 9:45pm

I’m an idiot. Somehow under Extenstions>Extention I was using>Other>Allowed Routes had everything unchecked. No earthly idea as to why, but that solved the issue. Thanks for the help dicko.

system · July 23, 2023, 9:45pm

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