Calls to ringing to next ring group if first ring group in on the phone

General Help
1
  1. Call Group 603 as first destination
  2. When 603 is not on the phone in rings through to the 604 group as expected after 25 seconds.
  3. regardless of if I select, ringall, firstnot on phone, hunt and add the 604 extension listed in the group it will not ring to the 604 group when the 603 extension is on the phone.

I must be missing something as this looks correct to me.

Group Description:helpdesk
Ring Strategy: ringall
Ring Time (max 300 sec): 25
Extension List:111
Extension Quick Pick:
Announcement:none
Play Music On Hold:none
CID Name Prefix:
Alert Info:
Ignore CF Settings:
Skip Busy Agent:
Enable Call Pickup?:
Confirm Calls:
Remote Announce: default
Too-Late Announce: default
Change External CID Configuration
Mode: default
Fixed CID Value:o
Call Recording

Record Calls: on demand

Destination if no answer: ring group - 604

Ring Group 604 settings

Group Description: helpdesk2
Ring Strategy: ringall
Ring Time (max 300 sec): 25
Extension List: 111
Extension Quick Pick:
Announcement:none
Play Music On Hold:none
CID Name Prefix:
Alert Info:
Ignore CF Settings:
Skip Busy Agent:
Enable Call Pickup:
Confirm Calls:
Remote Announce: default
Too-Late Announce: default
Change External CID Configuration
Mode: default
Fixed CID Value:o
Call Recording

Record Calls: on demand

2

Sorry, the 603 group settings are the first set I listed followed by the settings for the 604 group.

3

otherwise it keeps trying to ring 603 (who hears a call waiting team).

4

I’m not sure I fully understand the question, but I think you are looking for ‘skip busy agents’.