I just finished setting up a client with PBXact and all is working great. They have a scenario that Im not 100% on how to configure so hopefully someone has done this before.
The main company DID sits with Verizon and is forwarded to the Admin Assistants cell phone because they have been working from home due to COVID and their new office building being built. Now that I have their new office up and running and phones all hooked up they are ready for me to port the main number over.
They complained that currently, the number being with Verizon and forwarded to the Admin cell phone, if she didnt answer, the person would get this persons “personal” cell phone VM message which they arent happy with because its not company VM message. They think it sends a confusing message to clients calling in when they get the admin assistants personal cell phone VM message.
So I now have the new PBXact system up with multiple trunks from SipStation up and running and I have their main number with Verizon transfering over to Sipstation. Once the transfer is complete they want that main number to forward to the admin cell phone again.
The question is, if she doesnt answer the cell phone how can that call make it into the Ext101- Receptionist VM???
Or, if its easier, Id like anyone calling the Main DID (which will be pointed to Ext100) to ALSO ring the Admin’s cell phone that she can answer either at the front desk Ext100 OR her cell phone but if nobody answers, that person gets delivered to Ext100 VM…
The other option is I put Sangoma Connect on her cell phone and have both Ext 100 desk phone and Sangoma Connect on her cell both ring when Ext100 rings which I also do right now with my extension at the office…
Just trying to figure out the best way to do what they want.