The call centre I support is complaining that certain callers (random mobile numbers no pattern here) seem to be stuck for over an hour in the queue while other callers call in and get answered much quicker.The full log does seem to illustrate this. The extract below shows an unexplicably large jump in the call time from 9:58 to 11:24? Anyone know what might be going on?
[2020-05-26 09:58:41] VERBOSE[C-0001027d] app_stack.c: Spawn extension (from-internal, 5040, 1) exited non-zero on ‘SIP/5040-000122fa’
[2020-05-26 09:58:41] VERBOSE[C-0001027d] app_stack.c: SIP/5040-000122fa Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
[2020-05-26 11:24:04] VERBOSE[C-0001027d] res_musiconhold.c: Stopped music on hold on SIP/wlvoip_out-000122ae
[2020-05-26 11:24:04] VERBOSE[C-0001027d] app_queue.c: – LazyMembers debugging - Numbusies: 0, Nummems: 3
Thanks in advance.