I have queues set up to fail over to voicemail if call not answered.
This morning I had reported of calls ringing out with noone answering and call not going to voicemail.
After investigating it turns out noone was logged into or available on their phone.
I can kind of see the logic here: if noone logged in call cant enter queue and receive failover instruction but this leaves me with a bit of a problem.
How can I capture calls if noone is logged in?