I’ve got a IAX2 trunk that connects two FreePBX systems working great. I have unique extensions on each system, however, there is a group of extensions, say 4xx that forwards to 5xx on the other system. I use the custom device for this. For example I have extension 434 that forwards to 534 on other system. In the dial field for the custom device for extension 434 I have local/534@from-internal do that calls are forwarded to the actual physical extension 534 on the other system which actually has a SIP device config on it. However, when queue calls for 434 come in, they are forwarded correctly to 534, but require the recipient to press 1 to accept the call. I’m thinking maybe it has something to do with the call context, but I’m using from-internal on the iax2 trunk so I would think that would work. How do I get rid of the call confirmation requirement?
supersource (Stephen Ingram) #1
lgaetz (Lorne Gaetz) #2
You have ‘Confirm Calls’ enabled in the Queue config, which is probably what you want. Otherwise your external agents can intercept queue calls with their voicemail.