Hi Folks,
I’m out of my depth here. PBX has VQ-Plus.
Calls go from the queue to agents with auto-answer on via a call announcement. Callers are sent to a satisfaction survey at the end of the call.
I see calls going straight to the satisfaction survey being logged as bad calls against an agent who never had the chance to take the call.
Examples below, as far as I can tell, app_queue.c Local/EXT is not initiated. Then later when the bridge is set up the IAX call is not added to the bridge, possibly because Local/EXT leaves immediately.
Agent restrictions is set to No Follow-Me or Call Forward.
Skip Busy Agents is set to Yes + (ringinuse=no)
The only other relevant thing I can see is this particular agent was paused up until three seconds before the call that faulted.
I’m not sure if this is a result of configuration, timing or a bug. Any ideas to narrow it down?
Working,
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_stack.c: Spawn extension (from-internal, 310, 1) exited non-zero on ‘SIP/EXT-00007c10’
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_stack.c: SIP/EXT-00007c10 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_dial.c: Called SIP/EXT
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_dial.c: Connected line update to Local/EXT@from-queue-00003589;2 prevented.
[2018-02-08 08:01:37] VERBOSE[10229][C-000079d3] app_queue.c: Local/EXT@from-queue-00003589;1 is ringing
[2018-02-08 08:01:38] VERBOSE[10566][C-000079d3] app_dial.c: SIP/EXT-00007c10 is ringing
[2018-02-08 08:01:38] VERBOSE[10229][C-000079d3] app_queue.c: Local/EXT@from-queue-00003589;1 is ringing
[2018-02-08 08:01:39] VERBOSE[10566][C-000079d3] app_dial.c: Connected line update to Local/EXT@from-queue-00003589;2 prevented.
[2018-02-08 08:01:39] VERBOSE[10566][C-000079d3] app_dial.c: SIP/EXT-00007c10 answered Local/EXT@from-queue-00003589;2
*skip identical lines
[2018-02-08 08:01:39] VERBOSE[10229][C-000079d3] app_queue.c: Local/EXT@from-queue-00003589;1 answered IAX2/name-11950
[2018-02-08 08:01:39] VERBOSE[10589][C-000079d3] bridge_channel.c: Channel SIP/EXT-00007c10 joined ‘simple_bridge’ basic-bridge
[2018-02-08 08:01:39] VERBOSE[10229][C-000079d3] file.c: <Local/EXT@from-queue-00003589;1> Playing ‘custom/announcement.alaw’ (language ‘en_GB’)
[2018-02-08 08:01:39] VERBOSE[10566][C-000079d3] bridge_channel.c: Channel Local/EXT@from-queue-00003589;2 joined ‘simple_bridge’ basic-bridge
[2018-02-08 08:01:44] VERBOSE[10229][C-000079d3] res_musiconhold.c: Stopped music on hold on IAX2/name-11950
[2018-02-08 08:01:44] VERBOSE[10621][C-000079d3] bridge_channel.c: Channel Local/EXT@from-queue-00003589;1 joined ‘simple_bridge’ basic-bridge <0cae5e8a-74a8-470f-8aba-9784fe5f0c99>
[2018-02-08 08:01:44] VERBOSE[10229][C-000079d3] bridge_channel.c: Channel IAX2/name-11950 joined ‘simple_bridge’ basic-bridge <0cae5e8a-74a8-470f-8aba-9784fe5f0c99>
Not working,
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_stack.c: Spawn extension (from-internal, 281, 1) exited non-zero on ‘SIP/EXT-00007e04’
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_stack.c: SIP/EXT-00007e04 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_dial.c: Called SIP/EXT
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_dial.c: Connected line update to Local/EXT@from-queue-0000367f;2 prevented.
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_dial.c: SIP/EXT-00007e04 is ringing
[2018-02-08 09:25:29] VERBOSE[54466][C-00007b6e] app_dial.c: Connected line update to Local/EXT@from-queue-0000367f;2 prevented.
[2018-02-08 09:25:29] VERBOSE[54466][C-00007b6e] app_dial.c: SIP/EXT-00007e04 answered Local/EXT@from-queue-0000367f;2
*skip identical lines
[2018-02-08 09:25:29] VERBOSE[54466][C-00007b6e] bridge_channel.c: Channel Local/EXT@from-queue-0000367f;2 joined ‘simple_bridge’ basic-bridge <31a9c402-1762-4a45-96f6-57d96e536841>
[2018-02-08 09:25:30] VERBOSE[54466][C-00007b6e] bridge_channel.c: Channel Local/EXT@from-queue-0000367f;2 left ‘simple_bridge’ basic-bridge <31a9c402-1762-4a45-96f6-57d96e536841>