Calls from queues not going to agents

Hi Folks,
I’m out of my depth here. PBX has VQ-Plus.
Calls go from the queue to agents with auto-answer on via a call announcement. Callers are sent to a satisfaction survey at the end of the call.
I see calls going straight to the satisfaction survey being logged as bad calls against an agent who never had the chance to take the call.
Examples below, as far as I can tell, app_queue.c Local/EXT is not initiated. Then later when the bridge is set up the IAX call is not added to the bridge, possibly because Local/EXT leaves immediately.

Agent restrictions is set to No Follow-Me or Call Forward.
Skip Busy Agents is set to Yes + (ringinuse=no)

The only other relevant thing I can see is this particular agent was paused up until three seconds before the call that faulted.

I’m not sure if this is a result of configuration, timing or a bug. Any ideas to narrow it down?

Working,
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_stack.c: Spawn extension (from-internal, 310, 1) exited non-zero on ‘SIP/EXT-00007c10’
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_stack.c: SIP/EXT-00007c10 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_dial.c: Called SIP/EXT
[2018-02-08 08:01:37] VERBOSE[10566][C-000079d3] app_dial.c: Connected line update to Local/[email protected];2 prevented.
[2018-02-08 08:01:37] VERBOSE[10229][C-000079d3] app_queue.c: Local/[email protected];1 is ringing
[2018-02-08 08:01:38] VERBOSE[10566][C-000079d3] app_dial.c: SIP/EXT-00007c10 is ringing
[2018-02-08 08:01:38] VERBOSE[10229][C-000079d3] app_queue.c: Local/[email protected];1 is ringing
[2018-02-08 08:01:39] VERBOSE[10566][C-000079d3] app_dial.c: Connected line update to Local/[email protected];2 prevented.
[2018-02-08 08:01:39] VERBOSE[10566][C-000079d3] app_dial.c: SIP/EXT-00007c10 answered Local/[email protected];2
*skip identical lines
[2018-02-08 08:01:39] VERBOSE[10229][C-000079d3] app_queue.c: Local/[email protected];1 answered IAX2/name-11950
[2018-02-08 08:01:39] VERBOSE[10589][C-000079d3] bridge_channel.c: Channel SIP/EXT-00007c10 joined ‘simple_bridge’ basic-bridge
[2018-02-08 08:01:39] VERBOSE[10229][C-000079d3] file.c: <Local/[email protected];1> Playing ‘custom/announcement.alaw’ (language ‘en_GB’)
[2018-02-08 08:01:39] VERBOSE[10566][C-000079d3] bridge_channel.c: Channel Local/[email protected];2 joined ‘simple_bridge’ basic-bridge
[2018-02-08 08:01:44] VERBOSE[10229][C-000079d3] res_musiconhold.c: Stopped music on hold on IAX2/name-11950
[2018-02-08 08:01:44] VERBOSE[10621][C-000079d3] bridge_channel.c: Channel Local/[email protected];1 joined ‘simple_bridge’ basic-bridge <0cae5e8a-74a8-470f-8aba-9784fe5f0c99>
[2018-02-08 08:01:44] VERBOSE[10229][C-000079d3] bridge_channel.c: Channel IAX2/name-11950 joined ‘simple_bridge’ basic-bridge <0cae5e8a-74a8-470f-8aba-9784fe5f0c99>

Not working,
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_stack.c: Spawn extension (from-internal, 281, 1) exited non-zero on ‘SIP/EXT-00007e04’
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_stack.c: SIP/EXT-00007e04 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_dial.c: Called SIP/EXT
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_dial.c: Connected line update to Local/[email protected];2 prevented.
[2018-02-08 09:25:28] VERBOSE[54466][C-00007b6e] app_dial.c: SIP/EXT-00007e04 is ringing
[2018-02-08 09:25:29] VERBOSE[54466][C-00007b6e] app_dial.c: Connected line update to Local/[email protected];2 prevented.
[2018-02-08 09:25:29] VERBOSE[54466][C-00007b6e] app_dial.c: SIP/EXT-00007e04 answered Local/[email protected];2
*skip identical lines
[2018-02-08 09:25:29] VERBOSE[54466][C-00007b6e] bridge_channel.c: Channel Local/[email protected];2 joined ‘simple_bridge’ basic-bridge <31a9c402-1762-4a45-96f6-57d96e536841>
[2018-02-08 09:25:30] VERBOSE[54466][C-00007b6e] bridge_channel.c: Channel Local/[email protected];2 left ‘simple_bridge’ basic-bridge <31a9c402-1762-4a45-96f6-57d96e536841>

Same Problem

when incoming all calls to queue or ring group all extensions not ringing but when forward calls to direct extensions working good

you found any solution ??
plz help

I never found a solution however one of our other guys did an upgrade on the affected system a while back and I haven’t seen any other reports of the problem.

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