Calls Disconnecting

rmatteson · October 30, 2019, 3:54pm

I have a few users reporting that their calls are disconnecting (and one that seems to be having the issue more often than others).
I haven’t been able to make heads or tails of what is causing the disconnect.

Here’s the Asterisk log for a recent call.

https://pastebin.com/SjpXKZZq

PitzKey · October 30, 2019, 8:00pm

[2019-10-30 10:28:17] VERBOSE[22369][C-000053b4] bridge_channel.c: Channel SIP/Voip.ms-000045f0 left 'simple_bridge' basic-bridge &lt;052b1cd8-2dec-4fee-b239-988d7d72f559&gt;
[2019-10-30 10:28:17] VERBOSE[22449][C-000053b4] bridge_channel.c: Channel PJSIP/108-0000571b left 'simple_bridge' basic-bridge &lt;052b1cd8-2dec-4fee-b239-988d7d72f559&gt;

This usually indicates that the Trunk terminated the call.

Do you have a stable internet connection?

rmatteson · October 30, 2019, 10:28pm

We’re not observing any significant packet loss internally, nor are we seeing any when pinging the SIP provider (or other external things like Google).

system · November 6, 2019, 10:41pm

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