Callpickup

General Help
1

Hi,

I’d like to use callpickup but have some issues with it.
In Asterisk I see *8 configured for callpickup but when I call this, it isn’t working. When I change it to i.e. *88 it is still not working.

I’m using Asterisk 1.8 with Freepbx 2.8 and Linksys SPA phones.

Anyone who can help me with this?

2

Does anyone else have this issue? Before I upgraded, 8 was working fine but now the text above occurs when I pick up an extension that is not ringing and press 8.

The dialplan has not changed since I upgraded nor has any configuration on the telephone.

3

Does anyone else have this issue? Before I upgraded, 8 was working fine but now the text above occurs when I pick up an extension that is not ringing and press 8.

The dialplan has not changed since I upgraded nor has any configuration on the telephone.

4

Looks like i’m having this issue…after I upgraded.

*8 is in the dial plan.

I call the queue from an extension of mine, the phone rings and I go to a different phone to pick it up and the phone says service not available.

The dialplan shows this:
[Mar 14 23:02:47] NOTICE[688] chan_sip.c: Nothing to pick up for [email protected]
[Mar 14 23:02:47] NOTICE[688] chan_sip.c: Nothing to pick up for [email protected]

IP of the phone is 192.168.10.31

*8 is in the features codes as well.

5

sanjayws, you are right. When I change it from ‘ict’ to ‘2’ it works. Strange thing that it can’t work when using names. Is there any reason why it only goes to 63?

6

It happened to me also: check your telephone dialplan if it allows you to dial *8

It’s easy to check: if you are not allowed, you dial *8 and nothing appears on the asterisk log.

7

Use numeric on callgroups and pickupgroups? (somewhere i read to make it any number less than 63)

So instaad of ICT, use say, 10 and finance use 11…etc.etc.etc.

8

Try editing the dial plan.

My spa 922/942 dial plan is a little long but it works:

(xxx*|xxx**|xxxx*|xxxx**|*xxxx|*xx|*x|**xxxx[3469]11|0|00[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

So when a phone is ringing and I can’t get to it, I pick up the phone I’m at and press *8#

9

I assume you have your callgroup and call pickup set up correctly. If not, maybe there is a feature in the phone itself that intercepts * codes.

BF

10

Thanks for replying. Changing the dialplan did not solve the issue but I found something else.

When I look in the log I see this:
[Mar 8 08:54:33] ERROR[2401] channel.c: Syntax error parsing group configuration ‘ict’ at ‘ict’. Ignoring.

Any suggestions on this?

Also noticed this:
[Mar 8 09:01:27] NOTICE[2401] chan_sip.c: Nothing to pick up for [email protected]