Caller appears to be initiating a breakout IVR using DTMF 1 while waiting in queue. The first occasion is at line 278
[2021-11-30 13:12:29] VERBOSE[28072][C-00006acf] res_musiconhold.c: Stopped music on hold on SIP/Voip_Innovations_In-00036a24
[2021-11-30 13:12:29] VERBOSE[28072][C-00006acf] pbx.c: Executing [1@ivr-3:1] Macro("SIP/Voip_Innovations_In-00036a24", "blkvm-clr,") in new stack
They nav the IVR and end up back in the same queue again, but this time at the back of the line. Looks like the did that several times.