My call flow is: Inbound → Queues
Queues have 3 Queues Agents in static list.
How to Announce Caller Position on beginning?
(1st ring > pickup > announce position > ring agent)
Caller position announce is set to 15 sec, i need to wait 15 sec to hear announce position.
Put in the announce prior to hitting the queue formally. This requires you to build using dial plan.
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