Caller ID on transfer


(Tony B) #1

Hi All,
We are having issue that the remote caller ID is not showing on transfer. So if one of my coworker transfer a call to me I see his ID and not the transferring ID

Current Asterisk Version: 16.11.1

Module | Version | Status | License |
±--------------------±-----------±----------------------------------±------- -----+
| accountcodepreserve | 13.0.2.2 | Enabled | GPLv2 |
| amd | 13.0.3 | Enabled | GPLv3+ |
| announcement | 13.0.7.8 | Enabled | GPLv3+ |
| areminder | 14.0.4.20 | Enabled | Commerc ial |
| arimanager | 13.0.5.4 | Enabled | GPLv3+ |
| asterisk-cli | 14.0.2 | Enabled | GPLv3+ |
| asteriskinfo | 13.0.7.2 | Enabled | GPLv3+ |
| backup | 14.0.10.11 | Enabled | GPLv3+ |
| blacklist | 14.0.3 | Enabled | GPLv3+ |
| broadcast | 14.0.1.13 | Enabled | Commerc ial |
| builtin | | Enabled | |
| bulkhandler | 13.0.18 | Enabled | GPLv3+ |
| calendar | 14.0.3.9 | Enabled | GPLv3+ |
| callaccounting | | Not Installed (Locally available) | Commerc ial+ |
| callback | 13.0.5.5 | Enabled | GPLv3+ |
| callerid | 13.0.8.20 | Enabled | Commerc ial |
| callforward | 14.0.1.5 | Enabled | AGPLv3+ |
| calllimit | 13.0.5.7 | Enabled | Commerc ial |
| callrecording | 14.0.16 | Enabled | AGPLv3+ |
| callwaiting | 14.0.1.1 | Enabled | GPLv3+ |
| cdr | 14.0.5.22 | Enabled | GPLv3+ |
| cel | 14.0.4 | Enabled | GPLv3+ |
| certman | 14.0.17 | Enabled | AGPLv3+ |
| cidlookup | 14.0.1.12 | Enabled | GPLv3+ |
| conferences | 13.0.23.17 | Enabled | GPLv3+ |
| conferencespro | 14.0.2.13 | Enabled | Commerc ial |
| configedit | 13.0.7.1 | Enabled | AGPLv3+ |
| contactmanager | 14.0.5.14 | Enabled | GPLv3+ |
| core | 14.0.28.80 | Enabled | GPLv3+ |
| cos | 13.0.12.7 | Enabled | Commerc ial |
| customappsreg | 13.0.5.7 | Enabled | GPLv3+ |
| cxpanel | 14.0.4 | Enabled | GPLv3 |
| dahdiconfig | 14.0.1.6 | Enabled | GPLv3+ |
| dashboard | 14.0.10 | Enabled | AGPLv3+ |
| daynight | 14.0.1 | Enabled | GPLv3+ |
| dictate | 13.0.5 | Enabled | GPLv3+ |
| directory | 13.0.19.12 | Enabled | GPLv3+ |
| disa | 13.0.6.12 | Enabled | AGPLv3+ |
| donotdisturb | 14.0.1.1 | Enabled | GPLv3+ |
| dundicheck | 2.11.0.3 | Enabled | GPLv3+ |
| endpoint | 14.0.56 | Enabled | Commerc ial |
| extensionroutes | 13.0.10.7 | Enabled | Commerc ial |
| extensionsettings | 13.0.4 | Enabled | GPLv3+ |
| fax | 14.0.2.9 | Enabled | GPLv3+ |
| faxpro | 14.0.16 | Enabled | Commerc ial |
| featurecodeadmin | 13.0.6.4 | Enabled | GPLv3+ |
| findmefollow | 14.0.1.28 | Enabled | GPLv3+ |
| firewall | 13.0.60.14 | Enabled | AGPLv3+ |
| framework | 14.0.13.40 | Enabled | GPLv2+ |
| freepbx_ha | 13.0.11 | Enabled | Commerc ial |
| hotelwakeup | 14.0.1.6 | Enabled | GPLv2 |
| iaxsettings | 14.0.1.4 | Enabled | AGPLv3 |
| infoservices | 13.0.1.4 | Enabled | GPLv2+ |
| irc | 13.0.1 | Enabled | GPLv3+ |
| ivr | 14.0.9.9 | Enabled | GPLv3+ |
| languages | 14.0.1.5 | Enabled | GPLv3+ |
| logfiles | 13.0.10.10 | Enabled | GPLv3+ |
| manager | 13.0.2.7 | Enabled | GPLv2+ |
| miscapps | 13.0.3.2 | Enabled | GPLv3+ |
| miscdests | 13.0.9 | Enabled | GPLv3+ |
| music | 13.0.22.8 | Enabled | GPLv3+ |
| oembranding | 14.0.9.67 | Enabled | Commerc ial |
| outroutemsg | 14.0.1 | Enabled | GPLv3+ |
| paging | 14.0.16.5 | Enabled | GPLv3+ |
| pagingpro | 14.0.2.26 | Enabled | Commerc ial |
| parking | 13.0.19.11 | Enabled | GPLv3+ |
| parkpro | 14.0.2.11 | Enabled | Commerc ial |
| phpinfo | 13.0.2 | Enabled | GPLv2+ |
| pinsets | 13.0.13 | Enabled | GPLv3+ |
| pinsetspro | 13.0.9.14 | Enabled | Commerc ial |
| pm2 | 13.0.7.1 | Enabled | AGPLv3+ |
| pms | 14.0.2.61 | Enabled | Commerc ial |
| presencestate | 14.0.1.10 | Enabled | GPLv3+ |
| printextensions | 13.0.3.2 | Enabled | GPLv3+ |
| queuemetrics | 2.11.0.3 | Enabled | GPLv3+ |
| queueprio | 13.0.7 | Enabled | GPLv3+ |
| queues | 14.0.2.34 | Enabled | GPLv2+ |
| queuestats | 14.0.1.43 | Enabled | Commerc ial |
| qxact_reports | 14.0.7.25 | Enabled | Commerc ial |
| recording_report | 14.0.3.13 | Enabled | Commerc ial |
| recordings | 13.0.30.14 | Enabled | GPLv3+ |
| restapi | 13.0.21.2 | Enabled | AGPLv3 |
| restapps | 14.0.22.8 | Enabled | Commerc ial |
| ringgroups | 14.0.1.15 | Enabled | GPLv3+ |
| sangomacrm | 14.0.25.25 | Enabled | Commerc ial |
| setcid | 13.0.6.3 | Enabled | GPLv3+ |
| sipsettings | 14.0.27.29 | Enabled | AGPLv3+ |
| sipstation | 14.0.4.3 | Disabled | Commerc ial |
| sms | 14.0.4.9 | Enabled | Commerc ial |
| soundlang | 14.0.9 | Enabled | GPLv3+ |
| superfecta | 14.0.27 | Enabled | GPLv2+ |
| sysadmin | 14.0.38.21 | Enabled | Commerc ial |
| timeconditions | 14.0.2.21 | Enabled | GPLv3+ |
| tts | 13.0.13 | Enabled | GPLv3+ |
| ttsengines | 13.0.7.5 | Enabled | AGPLv3 |
| ucp | 14.0.3.13 | Enabled | AGPLv3+ |
| userman | 14.0.15 | Enabled | AGPLv3+ |
| vega | | Not Installed (Locally available) | Commerc ial+ |
| vmblast | 13.0.11 | Enabled | GPLv3+ |
| vmnotify | 14.0.1.9 | Enabled | Commerc ial |
| voicemail | 14.0.6.13 | Enabled | GPLv3+ |
| voicemail_report | 14.0.6 | Enabled | Commerc ial |
| vqplus | 14.0.4.20 | Enabled | Commerc ial |
| weakpasswords | 13.0.2 | Enabled | GPLv3+ |
| webcallback | 13.0.11.5 | Enabled | Commerc ial |
| webrtc | 14.0.3.8 | Enabled | GPLv3+ |
| xmpp | 14.0.1.20 | Enabled | AGPLv3 |
| zulu | 14.0.58.9 | Enabled | Commerc ial |


(Tony B) #2

any update on this issue thank you


#3

On a blind transfer, either with the Transfer key or by DTMF, the original caller’s number should be displayed. If this is your situation, paste the log for a failed call at pastebin.freepbx.org and post the link here.

On attended transfer with the Transfer key, it’s not possible to do what you want, because the phone puts the original caller on hold and makes a new call to the transferred-to party; Asterisk does not know that the calls are related until the transferor completes the transfer.

Attended transfer by DTMF works the same way by default, though it should be possible with custom dial plan to change that.


(Tony B) #4

Hi Stewart1,
It was displaying and it stop not long a go I think I did module updates and now are not showing.


#5

Log, please.


(system) closed #6

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