antonis77
(Antonis Ntaragiannis)
July 20, 2020, 10:07am
1
Hi, everybody
I ve Sangoma S505 phones in my setup.
In the incoming call route all calls going in a ring group where phones A, B exist.
When these phones transfer a call to other phones in the network i dont see the caller id of the callee
.
Do ive to configure anything ?
psandesh
(Sandesh Prakash)
July 20, 2020, 10:25am
2
Hi @antonis77
Can you please tell how you are transferring the call. Through feature code or phone transfer button or using the BLF key.
antonis77
(Antonis Ntaragiannis)
July 20, 2020, 10:26am
3
through tranfer button --> extension–> transfer button
psandesh
(Sandesh Prakash)
July 20, 2020, 11:01am
4
Hi @antonis77
If you are using phone transfer button then you can do both blind transfer and attended transfer.
Blind transfer:
Answer the incoming call.
Press phones Transfer button.
Dial the number you want to transfer
Press the Send button to transfer the call and hung up the line.
In this scenario the callerid of the callee will be sent to the transferred call
Attended transfer
Answer the incoming call.
Press an idle line key to make a new call and the active LINE will be placed on hold automatically.
Once the call is established, press Transfer button followed by the LINE button of the held line to transfer the call.
In this scenario the callerid of the caller who transfer the call will be sent to the transferred call
antonis77
(Antonis Ntaragiannis)
July 20, 2020, 11:09am
5
Hi,
This is the scenario i ve in both types of transfer, but i dont see in the Sangoma phones the number of the callee party.
In Yealink phones it is show normally.
maybe i ve to configure something in the endpoint manager for the Sangoma template !
lgaetz
(Lorne Gaetz)
July 20, 2020, 1:23pm
6
Caller - The person making the call
Callee - the person receiving the call
CallerID should show the Caller’s CID, not the Callee.
antonis77
(Antonis Ntaragiannis)
July 20, 2020, 1:24pm
7
Sorry i was confused, i mean the caller id.
antonis77
(Antonis Ntaragiannis)
July 22, 2020, 5:54am
8
do you think i ve to configure something ?
system
(system)
Closed
August 22, 2020, 6:05am
9
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