Caller dropped without voicemail option

A caller after hours dials our Support option, rings for a while, then dropped without the option to leave voicemail. The setup looks right in the IVR, so I’m stumped.

Going to need some more details, like a call log when the call is dropped and how things are setup in the IVR/extension or Ring Group that ends up ringing after hours.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.