Callback trigger?

What condition causes callback to call someone back.
Does there have to be no one in the queue?
Does there have to be an available agent?
Is it possible to see the pending callbacks in the list of callers in the queue?

I’m having an issue where callers are being called back for a queue but after they accept the incoming call they are put back on hold waiting for an agent to be available.

When the spot they were in when they left becomes the next available caller we call them back so they could have a wait depending on when a agent becomes free.

Thanks Tony, I’m assuming this being a commercial module that it’s not user-customizable to change that behavior?

That is correct. Even if it was open source the logic behind all this crazy tracking would never let you change it much. App Queue is not very flexible and would require changing logic inside the C of app queue.

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