Call Rejected


I recently setup a new FreePBX box to migrate our existing PBX from TrixBox. I setup everything identical to the previous system in term of IP (old system offline), PEER Details, Register String, User Details, DID, etc. However, I always receive the following error:

[2014-12-29 22:45:19] NOTICE[1776][C-0000001a]: chan_sip.c:25624 handle_request_invite: Call from ‘6035897253’ ( to extension ‘6035464799’ rejected because extension not found in context ‘custom-get-did-from-sip’.

I have spoken to my SIP provider, but they keep indicating that their side of the equation is running as it should.

Any help would be greatly appreciated.

Thank you,

You would need to post your context [custom-get-did-from-sip] for all to see

Hello Dicko,
Are you referring to the contents of extensions_custom.conf? If so, the file is empty. Sorry if this is not the proper location, I’m a bit new to PBX systems in general.
Thank you,

April 18 is new?

Was it empty on your old box also?