Call Recordings Archive not deleting old recordings

(Mvogel4949) #1

I have my archive setting at 1mo. On Feb 1 the first archive was created. I still however see recordings from Nov of 2020 on the system. Do I need to check to chron job that deletes the recordings after they are archived?

Call Recording Report v14.0.3.15

(Lorne Gaetz) #2

Hi Mark

The Archive limit is set in months, so on the first day of the month when the cron task is triggered, all call recordings that are older than X months will be tarballed up and the individual recordings deleted. The archive tarballs are accessible from the Recording Archives tab, where the 3 most recent tarballs are available. Any older than the three most recent are purged automatically.

If sounds like that’s not what you’re seeing. If you’re running the most recent version ( then prob best to open a support ticket.

(Mvogel4949) #3

Will do. It does create the tarball but leaves the archived recordings accessible. Thank you