So I have a customer that wants to do call recording. It’s been some time since I messed with it and as I dink with it on my dev system I find I cannot get it to record. I put a forced call recording policy in place on my extension and even the trunk with no success. I tried just to force it on the extension and still nothing when I make an outbound call.
I must be missing something strikingly simple. Can someone point me in the right direction?
It’s been a long time (and several versions) since I messed with this, but isn’t there a “userfield” type thing you have to turn on in the ???Mysql.conf??? file? Of course, that could also be something else (I think I used the userfield to track phone numbers for call so I could more easily find the calls later).
As far as recording goes, did you actually check in the /*/spool/asterisk/monitor/ directory to see if the recordings are getting made? It seems to me there’s an “issue” with using a different encoding mechanism (wav vs WAV, maybe?) that makes it so that you can or can’t see the recordings on the CDR interface.
I’m sorry for being so vague, but I don’t deal with recordings a lot, so this stuff is just what I remember from watching from the sidelines.
Next step would be the logs then - check to see if the unique ID is getting set and follow the money from there to see if the recording status from there.
Thank you that helped to some degree. I DID get it to record but it seems to ONLY do so if I set it at the outbound route. So doing it on the extension and the trunk failed. Thanks for the help!