In Call Recording Reports is no all incoming records. In CDR Reports all recording is present but not in Call Recording Reports.
I have 2 SIP trunks, one is from SIP provider, second is for local gsm gateway. Both trunks have DIDs and Force Call recording is set on Inbound Routes. In Call Recording Reports I see inbound recording that come from SIP provider but not from my GSM gateway. But in CDR reports I see inbound recording from my GSM gateway!!
Another weird thing with Call Recording Reports - When I press play for an existing recording I get the message “File does not exist”. Of course under the CDR Reports the recording works. This is a bug or I do something wrong?
Is your PBX and it’s modules up to date?
Everything is up to date (FreePBX 126.96.36.199, Call Recording 14.0.11)
In the meantime, I discovered that under Call Recording Reports can listen only today’s recordings. For recordings from previous days I get “File does not exist”
Fyi, if you don’t pay for the maintenance fee, you won’t get updates.
If you are up to date, then you’d need to contact Support
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