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Call Recording Reports does not show all inbound records


#1

Hello,

In Call Recording Reports is no all incoming records. In CDR Reports all recording is present but not in Call Recording Reports.
I have 2 SIP trunks, one is from SIP provider, second is for local gsm gateway. Both trunks have DIDs and Force Call recording is set on Inbound Routes. In Call Recording Reports I see inbound recording that come from SIP provider but not from my GSM gateway. But in CDR reports I see inbound recording from my GSM gateway!!

Any hints?

Thanks!


#2

Another weird thing with Call Recording Reports - When I press play for an existing recording I get the message “File does not exist”. Of course under the CDR Reports the recording works. This is a bug or I do something wrong?


(Itzik) #3

Is your PBX and it’s modules up to date?


#4

Everything is up to date (FreePBX 14.0.5.25, Call Recording 14.0.11)

In the meantime, I discovered that under Call Recording Reports can listen only today’s recordings. For recordings from previous days I get “File does not exist”


(Itzik) #5

Fyi, if you don’t pay for the maintenance fee, you won’t get updates.

If you are up to date, then you’d need to contact Support