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Call Recording Reports (14.0.2.4) Says File Does Not Exist


(Pitt Boss) #1

There is an issue with Call Recording Reports where the module says that files do not exist, even though you can log into the server and clearly see them. I could not even download the files although I knew they existed. I think this is happening because FreePBX is adding a “null” directory to file path. See below (file name is omitted).

{“error”:{“type”:“Whoops\Exception\ErrorException”,“message”:“finfo_file(/var/spool/asterisk/monitor/2019/04/null/file-name-omitted.gsm): failed to open stream: No such file or directory”,“file”:"/var/www/html/admin/modules/recording_report/Recording_report.class.php",“line”:228}}

This happens no matter what the file format is. The only way I know to fix this is to downgrade the module all the way back to 14.0.1.3 as found here:

That post mentions an update to Framework would fix this but updating Framework has no effect yet.


(Lorne Gaetz) #2

It’s unlikely that a post from a year ago is relevant to your issue. Try upgrading to 14.0.2.7 which is still in edge. If the issue persists, please open a support ticket.

fwconsole ma upgrade recording_report --edge

(Pitt Boss) #3

Since I had to either downgrade the module significantly, or turn on/enable the “bleeding Edge” repository to get that module to work properly, I would say the post is still relevant. Your suggestion fixed it though, I can listen to the recordings and I even have the right time-stamps now. Thank you.


(system) closed #4

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