Call recording announcement

freepbx
Tags: #<Tag:0x00007f7024993860>

(United States) #1

Hello All,

I recently got a recording saying " This call may be monitored or recorded for quality and training purposes " how can i make it so that this announcement plays right before the call gets transferred to the user?

we currently have an IVR in place with 3 different options.

we are using FreePBX 12.0.76.6


(Lorne Gaetz) #2

You’re version is EOL, you need a plan in place to migrate to something supported.

You want an Announcement: https://wiki.freepbx.org/display/FPG/Announcements+Module+User+Guide


(United States) #3

Correct, but how can i make it so it can play right before it rings the users line?


(Dave Burgess) #4

Send the call yo an announcement and redirect it to wherever you need the call flow to go.


(Ira Holden) #5

Are you wanting to have the caller dial an extension and then hear the monitor alert before transferring to the extension?

One way is to use a Queue as the extension and have the “Join Annc” play your discloser message.

If you need to keep the Extension numbers a custom Dialplan could be written to do what you need.

iracomm at fioptics dot com