I know this has been asked plenty of times before, and apparently fixed in v2.10 (which I’m running), but we’re still getting nowhere.
Custom Applications - 18.104.22.168
Feature Code Admin - 22.214.171.124
Call Recording - 126.96.36.199
Basically, once we use attended transfer (specifically AtXfer command via manager) the call recording is stopped once the transfer is completed. We need to be able to continue recording the call until the call is completed.
In a bit more detail:
Ext SIP/201 dials mobile 0712345678
Mobile is answered and user has conversation with customer.
Ext SIP/201 starts attended transfer (AtXfer via FOP2 in this case) to an external supplier by dialling 0201234567
External supplier answers and user says I have customer X on the line and I’m transferring
SIP/201 hangs up, call transfers and call recording stops.
Customer has conversation with supplier and then eventually hangs up the call <- This is the bit we need to still have recorded.
SIP/201 has call recording to to Always for inbound / outbound calls
Is there a solution for this?