Need a small help…
I am using FreePBX 184.108.40.206.
I have 1 DID with 2 Channels for 2 simultaneous inbound calls. I have setup 1 Trunk for this and 1 Inbound Route.
I have 2 local extensions (101, 102).
I have created a QUEUE (300) in RoundRobin mode with 2 static agents (101, 102).
1st Caller Calls -> Enters Queue 300 -> Call rings on Ext-101 -> Agent answers. All OK!!
2nd Caller Calls -> Enters Queue 300 -> Hears MoH & Hold time. The Call does not ring on Ext-102 (which is free).
When Ext-101 disconnects the first call, it receives the 2nd call from the Queue.
I want the 2nd Caller to ring to the 2nd free extension.
Can you suggest what I could be doing wrong ??
Following is my “queues_additional.conf”:
Thank you in anticipation.