I have this random issue where when doing a directed call pickup using **ext on a ring group results in hanging up the call. Previously I had the feature code set to the default ** I then changed it to *** neither seem to work consistently. Basically I have a inbound route that goes to a IVR from the IVR the user selects an option to goto a specific ring group. If I attempt to pickup the call off of the ring group (or directly from the extension) the call will drop. I also tried to setup a pickup group and even using *8 this fails. Any ideas? (if I need to post any additional information please let me know)
For some reason I cannot post all of my output here (cannot mention more than 2 users in a post??)… and I cant paste a link in being a new member I am trying to find a way to get a link in here…
I pasted the call at
pastebin dot com / QZP56ScN
In the example I am calling inbound from an cell phone to the IVR, selecting the option for the ring group which rings ext. 99999. Then I attempt to do a directed call pickup on the ring group (2002) from extension 8888 using the ***2002, Even if I try to pickup the extension directly it still results in the same error. This happens from any extension off the pbx all are registered fine and have no other issues - all other functions work as expected except call pickup.