Call pickup notification, how to make?

[vladkopy (Vlad)]

When incoming call I need to have email send with simple call info and which extension picked it up.
Call comes in, rings in a ring group, when someone picks up I need notification with extension number.

Maybe possible to do it on extensions themselves - whenever they pick up calls email sent?

Any suggestions welcomed.

[cynjut (Dave Burgess)]

@vladkopy

Call comes in, rings in a ring group, when someone picks up I need notification with extension number.

That should be simple enough - you can watch the ‘full’ logfile with a “tail -F” and when the event happens, send out an email. There are also a couple of ways to do this in a custom context, so yeah, this should be easy.

@vladkopy

Maybe possible to do it on extensions themselves - whenever they pick up calls email sent?

Doubt it. Extensions are just about as stupid as POTS phones were. Setting them up to send out an email is going to be ridiculously hard and not portable across different phones.

[lgaetz (Lorne Gaetz)]

@cynjut

Extensions are just about as stupid as POTS phones were.

Actually… this will blow your mind. Many manufacturers (not the least Sangoma) implement Action URLs which can be programmed into the SIP phone so they load a URL whenever the phone does ‘something’ (when it rings, when it answers, when it boots, when it registers, etc), so you could program your Sangoma phone to load a URL (and hence generate a record) whenever it answers a call. The URL can be on any host, it doesn’t even have to be on the PBX.

https://wiki.freepbx.org/display/PHON/Supported+Action+URLs
https://wiki.freepbx.org/display/PHON/Action+URL+Variables

[vladkopy (Vlad)]

@cynjut killing everything with log parser kinda force approach
Thank you, good idea
do you have some working example code?

@lgaetz oh, last thing we want to go is rely on user devices
probably log trace is only hope

maybe asterisk (non freepbx approach) forum people will have some ideas from asterisk guts

[vladkopy (Vlad)]

looks like needed topic

Run a script when a call is answered

Hello @matthewljensen, If you have problems using the Asterisk server for doing that (AMI, REST etc.), You can always use an action url directly from your phone (Yealink, Grandstream etc.). You can develop a web service that will accept the parameters that the ip phone will send it after answering the call. Thank you, Daniel Friedman

maybe just add something like
exten => s,n,System(echo ‘Call from ${CALLERID(name)} at ${CALLERID(number)}’ | mail -s ‘Call received’ ‘[email protected]’)
to extensions_override_freepbx.conf?

[vladkopy (Vlad)]

works through putting copy of [macro-dial-one] (from extensions_additional.conf) to /etc/asterisk/extensions_override_freepbx.conf

changing line 53 with dial to run macro on pickup using M() option:
…
exten => s,n(dial),Dial(${DSTRING},${ARG1},${D_OPTIONS}b(func-apply-sipheaders^s^1)M(picku))
…

[macro-picku]
exten => s,1,Noop(notification of pickup)
exten => s,n,System(echo ‘Answered by ${CALLERID(name)} at ${CALLERID(number)}’ | mail -s ‘Call answered’ ‘[email protected]’)

;–== end of [macro-picku] ==–;