Call Monitor

General Help
1

I was wondering is there a way to when you monitor a call of two CSR’s talking to talk to one with out the other hearing you? Below is what I am trying to do

Customers calls the CSR and me the manager is listening to the conversation. I want to tell the CSR something with out the customer hearing me. The questions is that if this is possible? Any help would be great!!!

2

Yes, it’s called a whisper.

3

I seen that lol, Scott you did some work for me in the past. Wondering if you would like to help again? If you would please pm me! I am looking for a good tutorial on how to setup the Whisper

4

I remembered the name, sure I will send you a PM.