I have 8 queues configured all with the same setup and all the same options but for some weird reason for only one of those queue we call it and we’ll be on hold in the queue like no one is available even if all users are not on the phone
The agents are all dynamics agents logged in and available.
Can’t figure out why
Could be a number of reasons, easiest way to figure out whats wrong is to get a call trace.
Ok thanks, with the webpage it helped me figure out the issue and found a fix, i think
There was a phone that is connected to that call queue even if the extension is not in that call queue anymore. To fix it for now, I added it to a static agent, applied the config and removed it and now the problem seems to be gone.
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