Call group calling another call group?


my situation is that for a specific DID I want first a particular extension to ring and if the call is not picked up by this extension then to be forwarded to another call group. I setup a call group for this, I chose “hunt” strategy and I added my extension first followed by the other call group. However, when the extension is not picking up the call, I directly get forwarded to the mailbox of the first extension of the call group I’ve set as #2 in the list.

Is it possible to setup what I want? Or maybe there is another way to do it?


I think what you want to do is to place only the extensions you want to ring in the extensions block, then select the secondary ring group as the destination for Destination if no answer.