call goes straight to voicemail sometimes. according to our provider its my box fault. I did not change anything since last month. no issues like this before…
last time we had problem with outgoing they also said its my fault then after a week of complaining they admitted that there was a problem with my route. they changed and fixed it. now i dont know if i will believe that its my fault again. hehe
this is what they say the problem is. the calls are being dropped after 15secs. we have 15 TFN’s from them. all are having intermittent problem except one which is working properly. is it really an issue with my box?
if it is an issue with my box what can be causing this? and how to fix it?
my setup. elastix with freepbx 2.9.
catch all from 14 TFN’s(not working) ring group 1
accept call from 1 TFN(working) ring group 2
if no answer after 30s calls should go to voicemail.
i checked and checked the incoming routes. did not see any problem.
this are the settings on both provider.