I just changed positions at my work to Office IT and lumped into that role is control over the phone system. This is my first time working with any type of office phone system. We use Grandstream 2120 and 2020 phones and FreePBX. I’ve also heard Asterix (sp?) mentioned but I’ve yet to see anything called that with my own eyes.
The extent of what I’ve done so far is setting up a phone and extension for a new hire. The individual who originally controlled the phones still works here but he said they had hired someone out of country to remote in and initially setup the overall system. I do have the ability to contact him but I figured I’d try here first.
My manager wants to see if the number that is calling him along with some notation that it is coming from the office. Is it possible that if a call comes to his extension and then gets forwarded to his cell phone it could show up something like:
MF 555-555-5555 or 555-555-5555 MF
also if it’s an extension calling from within the office instead of just showing up as the main office number, it also shows the extension calling as well? So: 555-555-5555 x500 or something like that.
If there is a guide or something someone could point me to that’d be great or if someone is able to set this up for us, I’ve been told we could contract someone for the job but I’d like to learn and try to do it myself.
Thank you so much and my apologies for the lengthy post.