I THINK the following would be a proper fix… just put the following three contexts in /etc/asterisk/extensions_custom.conf :
[app-cf-on-custom]
exten => *72,1,Answer
exten => *72,n,Wait(1)
exten => *72,n,Macro(user-callerid,)
exten => *72,n,Playback(call-fwd-unconditional)
exten => *72,n(startread),Playback(ent-target-attendant)
exten => *72,n,Read(toext,then-press-pound,,,,)
exten => *72,n,GotoIf($["foo${toext}"="foo"]?startread)
exten => *72,n,Wait(1)
exten => *72,n,Set(DB(CF/${AMPUSER})=${toext})
exten => *72,n,Playback(call-fwd-unconditional&for&extension)
exten => *72,n,SayDigits(${AMPUSER})
exten => *72,n,Playback(is-set-to)
exten => *72,n,SayDigits(${toext})
exten => *72,n,Macro(hangupcall,)
exten => _*72.,1,Answer
exten => _*72.,n,Wait(1)
exten => _*72.,n,Macro(user-callerid,)
exten => _*72.,n,Set(DB(CF/${AMPUSER})=${EXTEN:3})
exten => _*72.,n,Playback(call-fwd-unconditional&for&extension)
exten => _*72.,n,SayDigits(${AMPUSER})
exten => _*72.,n,Playback(is-set-to)
exten => _*72.,n,SayDigits(${EXTEN:3})
exten => _*72.,n,Macro(hangupcall,)
exten => h,1,Hangup()
[app-cf-busy-on-custom]
exten => *90,1,Answer
exten => *90,n,Wait(1)
exten => *90,n,Macro(user-callerid,)
exten => *90,n,Playback(call-fwd-on-busy)
exten => *90,n(startread),Playback(ent-target-attendant)
exten => *90,n,Read(toext,then-press-pound,,,,)
exten => *90,n,GotoIf($["foo${toext}"="foo"]?startread)
exten => *90,n,Wait(1)
exten => *90,n,Set(DB(CFB/${AMPUSER})=${toext})
exten => *90,n,Playback(call-fwd-on-busy&for&extension)
exten => *90,n,SayDigits(${AMPUSER})
exten => *90,n,Playback(is-set-to)
exten => *90,n,SayDigits(${toext})
exten => *90,n,Macro(hangupcall,)
exten => _*90.,1,Answer
exten => _*90.,n,Wait(1)
exten => _*90.,n,Macro(user-callerid,)
exten => _*90.,n,Set(DB(CFB/${AMPUSER})=${EXTEN:3})
exten => _*90.,n,Playback(call-fwd-on-busy&for&extension)
exten => _*90.,n,SayDigits(${AMPUSER})
exten => _*90.,n,Playback(is-set-to)
exten => _*90.,n,SayDigits(${EXTEN:3})
exten => _*90.,n,Macro(hangupcall,)
exten => h,1,Hangup()
[app-cf-unavailable-on-custom]
exten => *52,1,Answer
exten => *52,n,Wait(1)
exten => *52,n,Macro(user-callerid,)
exten => *52,n,Playback(call-fwd-no-ans)
exten => *52,n(startread),Playback(ent-target-attendant)
exten => *52,n,Read(toext,then-press-pound,,,,)
exten => *52,n,GotoIf($["foo${toext}"="foo"]?startread)
exten => *52,n,Wait(1)
exten => *52,n,Set(DB(CFU/${AMPUSER})=${toext})
exten => *52,n,Playback(call-fwd-no-ans&for&extension)
exten => *52,n,SayDigits(${AMPUSER})
exten => *52,n,Playback(is-set-to)
exten => *52,n,SayDigits(${toext})
exten => *52,n,Macro(hangupcall,)
exten => _*52.,1,Answer
exten => _*52.,n,Wait(1)
exten => _*52.,n,Macro(user-callerid,)
exten => _*52.,n,Set(DB(CFU/${AMPUSER})=${EXTEN:3})
exten => _*52.,n,Playback(call-fwd-no-ans&for&extension)
exten => _*52.,n,SayDigits(${AMPUSER})
exten => _*52.,n,Playback(is-set-to)
exten => _*52.,n,SayDigits(${EXTEN:3})
exten => _*52.,n,Macro(hangupcall,)
exten => h,1,Hangup()
There ought to be a toggle for the preferred behavior in the General Settings, or better yet, in each extension’s configuration - see http://www.freepbx.org/trac/ticket/3637 for a proposal to that effect.