Call File Fun

FreePBX/Asterisk 14

I am attempting to delve into appointment reminders and the prebuilt module, which we have purchased is so close to what we need. The only thing it cannot do is play a prompt at the beginning of the call asking the caller to confirm that they are the person we are attempting to reach for the appointment.

My workaround is to make something custom. The current thought is to generate call files with the appointment details as variables, deploy the call files, then write the results to a txt file for reporting.

My question is: Is there a better approach that anyone can think of? Can I generate more than one channel (call to patient) per call file?


We are building this in custom development.

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