Hello,
I have an issues where the inbound call is dropped after the caller chooses one specific extension. All my other extensions are operating normally meaning they receive inbound calls fine.
Historically we have numbered our extensions 200-299. However this phone is in a common area and it was requested that we give it an extension 300. I set up the phone and extension just like the others but now the calls drop as soon as the extension 300 is dialed.
The following is a snippet from the asterisk output upon receiving the call.
-- Goto (maingreeting,7036513067,1)
-- Executing [7036513067@maingreeting:1] Answer("SIP/vitelity-sbc-in-00000126", "") in new stack
-- Executing [7036513067@maingreeting:2] Ringing("SIP/vitelity-sbc-in-00000126", "") in new stack
-- Executing [7036513067@maingreeting:3] Wait("SIP/vitelity-sbc-in-00000126", "1") in new stack
> 0x7fdb9c2087c0 -- Probation passed - setting RTP source address to 64.2.142.239:17076
-- Executing [7036513067@maingreeting:4] BackGround("SIP/vitelity-sbc-in-00000126", "custom/4dv-main") in new stack
-- <SIP/vitelity-sbc-in-00000126> Playing 'custom/4dv-main.slin' (language 'en')
[2018-12-17 07:52:14] WARNING[29142][C-000000b2]: pbx.c:6846 __ast_pbx_run: Invalid extension '30', but no rule 'i' or 'e' in context 'maingreeting'
The item that stands out is the invalid extension 30. I donāt have 2 digit extension numbers never have. I have reviewed the extension config in FreePBX and there is no 30 only 300.
Why is the last zero being dropped? Is there a config that limits the number of extensions? If I recreate the extension with a 2xx number Iām sure itāll work. But I want to know why the 3xx extension number isnāt working.
Any help is most appreciated!!
Thanks
Kenny