Call disconnects when pressing * during IVR

Hi

I’ve posted this in the Asterisk forum but seem to have stalled on help and suggestions. Please see the original thread here for system specs and additional info: http://forums.asterisk.org/viewtopic.php?f=14&t=78615

I thought perhaps this was an Asterisk issue as opposed to a FreePBX issue, hence the reason I posted in the Asterisk forum first, however, if someone knows different please let me know.

The issue I have is that when presented with the option to press * during a call, such as in an IVR, the call disconnects.

I’ve used the command ‘features show’ at the CLI and checked that ‘disconnect’ is set to **, not *.

This is the output of /etc/asterisk/features_featuremap_additional.conf

;--------------------------------------------------------------------------------;
; Do NOT edit this file as it is auto-generated by FreePBX. All modifications to ;
; this file must be done via the web gui. There are alternative files to make ;
; custom modifications, details at: http://freepbx.org/configuration_files ;
;--------------------------------------------------------------------------------;
;

blindxfer=##
atxfer=2
automixmon=1
disconnect=

Can anyone suggest a solution or fix for this?

Thanks in advance

BR

Any ideas anyone?

TIA

BR

Just in case anyone was following this, it’s now fixed. Turned out to be a provider issue. They had it set to disconnect on pressing *, which has now been removed.

BR