Call deflection by endpoint (302) not working, probably due to Diversion Header

[NetRacer]

Hello community,

i am pretty new to FreePBX.
I already figured out some things but with one problem I need some help.

I try to use call forwarding enabled by a phone/endpoint (not using die Asterisk Featurecode).
Every time there is a diversion header added with my extension. Lets say my extension is 15 than the header looks like

Diversion: "Name" <sip:[email protected];user=phone>;reason=unknown

My provider wants a real number or no diversion header at all but I could not figure out a way to change oder remove this header.

This is something else i tried:

[macro-dialout-trunk-predial-hook]
exten => s,1,NoOp(Executing custom predial hook to remove Diversion)
    same => n,Set(PJSIP_HEADER(remove,Diversion))
    same => n,Set(PJSIP_HEADER(add,Diversion)=<sip:[email protected]>\;reason=unconditional\;screen=yes\;privacy=off)
    same => n,Return()

It just keeps the header i mentioned above.

Forwarding a call with asterisk feature Code ist working.

Any ideas?

Thank you.
NetRacer

[david55]

You are fighting the system when you explicitly set Diversion headers. It sounds like you are trying to undermine the automated processing, rather than using REDIRECTING - Asterisk Documentation to work with the system.

Sorry, I have only used this sort of thing on raw Asterisk, and that was many years ago, so I can’t tell you how to do it cleanly with FreePBX.

[NetRacer]

Hello,
I found a solution to change the diversion header for a diverted call:
same => n,Set(REDIRECTING(from-name)=Support Team)
same => n,Set(REDIRECTING(from-num)=004940xxxxxxxc)