We are currently using freepbx,
And I would like to have a full call-center solution that would have the following features;
- Extension login/logout - or an option to mark an extension on break (In case the employee take a lunch break etc…)
- dashboard showing total number concurrent calls and alike in real time
- Distributed dialer - based on a queue that will be populated by an API (the dialer should take in consideration if an employee is on break/logout, in conversation and such, configurable working time)
- The ability to integrate with Microsoft Dynamics CRM
Just to be obvious here… I’m looking for a payed supported solution, and any custom/additional developments according to our needs will of course be paid additionally.
So please guys, share your experience