I am new user on FreePBX and I have encountered some problems, can you help me to resolve them please?
I have a queue with static agents.
When I call this queue, one of these agents is called, until now it’s okay.
But, when I call this queue again with an other extension while the first call isn’t finished, normally, I should call an other available agent but I call the same agent I have called sooner!
Although, I have set the option “Skip Busy Agents” on yes so I don’t understand why.
I have an other problem, when one of the agents is timed-out during an inbound call on the queue, he’s auto-paused but I don’t know how to unpause him.
Maybe try a different strategy?
leastrecent will ring the agent who least recently was CALLED by the queue… (and you may need ringinuse=no, but read the tip about negative side effects of that.) (I use ringall, skip busy=yes and ringinuse=yes)
Device & User (not applicable if you run FreePBX >= 13, and EOL of feature, and all; i use this to make agents extensions be ringing on more than 1 device per extension; but I don’t suppose this matters in your case anyway. My bet is on what @pbx_user1 said above (autopause) too)