There is a bug in the users & devices mode.
Version: 3.211.63-10 (and others before)
Mode: Users & Devices
Queues: static agents and “join empty” and “leave empty” both set to strict mode
When sytem is started, no user (agent) is logged in. In the queue all agents are shown as “Invalid”.
When a call gets in (and still no agent logged in) this correctly falls through the queue.
When an agent logs into the system as a user (*11) his state in the queue changes to “Not in use”. So far everything is working as expected. He then can take calls.
The bug manifests when the agent logs out (*12). Then his state in the queue changes to “In use”. New incoming calls will then still enter the queue and remain until timeout happens.
Is an workaround known or am I doing something wrong?