Break out of call queue

1

Hi,

We have an issue whereby if we have calls coming into the queue and the phones are ringing users cannot make outbound calls without answering the incoming call. Is there a way to allow users to break out of the queue whilst the phone is ringing?

Drac

2

Have them pick up another line and dial.

3

HI AdHominem,

Cheers for the advice, that works a treat

D