We have a couple of extensions that are members of the same call group and pick up group. Let’s call them 1000 and 2000. They each are set up on each others Polycom VVX 600 phones as BLF buttons via EPM.
On their previous hosted PBX from another company, whenever 1000 rang, the 1000 BLF button on 2000’s phone would indicate that 1000 is ringing. 2000 could then press the 1000 BLF button and pick up 1000’s incoming call. However, now that I’ve switched them to FreePBX, the BLF button does not indicate ringing, and when pressing it, the screen shows ** in the dialing field, when I presume it is supposed to show **1000 and automatically dial instead of just sitting there waiting for a press of the dial/call button.
Before I lodge this as a bug in the issue tracker, I’d like to make sure there is nothing special that needs to be done to enable the functionality I am expecting above.