BLF key is getting the wrong Pickup Code automatically

Tags: #<Tag:0x00007f4f4664b850> #<Tag:0x00007f4f4664b2b0>

(DCS) #1

Product Model Sangoma S500
Firmware Version BOOT– 11:10:00)
IMG– 09:09:00)
ROM– 09:09:00)
DSP–9.0.3(Patch 1.0.0)

Hello, I have a phone that is having an issue where the Pickup Code associated with a BLF key is not correct.

In the web interface of the phone I go to Function Keys>Line Key


Mode: Default
Value: PBXURL .com/donotdisturb/main?token=xxxxxxxxxxxx&user=111
Label: DND
Account: Account 1
Pickup Code: 99255021

Mode: Default
Value: PBXURL .com/donotdisturb/main?token=xxxxxxxxxxxxxxx&user=502
Label: DND2
Account: Account 3
Pickup Code: 99255021

This user has 2 extensions attached to their phone, 111 and 502, accounts 1 and 3 respectively. Notice the DND BLFs corresponding to each extension. However, both BLF keys get the same Pickup Code. The Pickup Code for Key7 should be 99251111

If I set the pickup code to 99251111 manually, it works as expected. But after some time the phone reverts to the config from EPM and the BLF breaks again.

Can anyone help me get that pickup code to reflect the correct extension automatically?

Thank you.

(DCS) #2

Has anyone seen this before? It’s a strange issue that I would like to get resolved if possible.

Please let me know if you have anything I can try. Thank you.


how are you setting this in EPM?

(DCS) #4

In EPM, I go to Extension Mapping
From there I have 2 extensions mapped to the same MAC address/phone as Account 1 and Account 3
Both mapped extensions use the same Model and Template

Let me know if you need any further information.

(DCS) #5

I just wanted to see if anyone else had anything that I could try to get this working.

Please let me know, thank you.

(system) closed #6

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